Quit Your Whining!

I keep coming across these characters often – the whiners and complainers. This is broke, this doesn’t work, this is not right, this is bad, this sucks – blah blah blah! We all are guilty to some degree of letting off some steam every once in a while about our jobs, the economy, politics – just stuff. Occasional venting is different than constant whining at work. Why? One is normal human temperament; the other is a career limiting personality trait.

At work you have the ability to fix things. Granted not everything but there are possibilities. Far more possibilities if you willing to take the attitude of 'solve a problem'. And trust me – everyone loves a problem solver. A person with a positive attitude who is willing to invest his time and energy to put things right is always a positive addition to any team.

So next time before you email a complaint to your manager or team – consider putting some appropriate solutions in that email. Follow-up on your ideas, work with your team and solve the issue. Getting things done is much more satisfying than just talking about them.

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Should You Ever Call Your Client Stupid?

What did you call me?

Recently I was at the receiving end of this situation. When seeking clarity on a business requirement - the consultant responded via email and stated rather emphatically that I don't know what I was talking about and this is how it is done. Wow! It took some time for my blood pressure to return to normal and fortunately I did not respond in a huff, which would have lead to more unpleasantness.

Tact
Tactfulness should be high in the consultant's skill repertoire. Yes - people can be stupid or naive but to call them that leads to an acrimonious end to the relationship. Educating, negotiating and explaining are preferred options when it comes to dealing with disagreement or a difficult customer.

Interface
Some communication is always better conducted face to face. Resolving issues, disagreeing or debating a scenario are some situations that fall in this category. Sensitive subjects require the ability to change strategy contingent on how the discussion is progressing. Email is a static medium - devoid of flexibility, best avoided when you want to call your customer a nitwit.

Win Win
It's a business - not a personal vendetta session. Leave your baggage at home or better still at the gym or the yoga class. Patience, respect and humility lead to a productive engagement, which is the desired goal - for everyone.

When you show disrespect towards your client, no one wins. I don't know about you but for me winning is always a better option.

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